ap8 Official Privacy Policy

Protecting Your Personal Information Is Our Priority

ap8 is fully committed to protecting every member's privacy. This policy clearly explains how we collect, store, use and safeguard your personal information while you use our platform.

Updated: January 2026

International Licensing

256-bit SSL Encryption

Our Commitment

ap8's Six Data Protection Principles

Every data processing action at ap8 is guided by these principles to ensure your information remains safe and protected at all times.

High-Level Data Security

All ap8 members' personal information is protected using 256-bit SSL encryption technology. Your data is stored on secure servers and cannot be accessed by unauthorised parties.

No Sale of Information

ap8 does not sell, transfer or disclose members' personal information to third parties for marketing purposes. Your information belongs entirely to you.

Your Data Control

ap8 members have the right to access, correct and request deletion of their personal information at any time by contacting our support team.

Minimum Data Collection

We only collect information that is genuinely required to provide the service, verify identity and comply with the international licensing requirements we operate under.

Controlled Retention Period

Personal information is stored only for as long as required for service and legal compliance purposes. After that period, data is securely deleted.

Data Breach Notification

Should any security incident occur that affects your data, ap8 will notify the relevant members within a reasonable timeframe in accordance with established procedures.

1. Information Collected
2. Purpose of Data Use
3. Information Sharing
4. Data Security
5. Cookies and Tracking Technologies
6. Your Rights
7. Data Retention
8. Children's Privacy
9. Policy Amendments
10. Contact Us

Effective Date: 1 January 2026

This Privacy Policy is a binding agreement between you ("Member" or "User") and ap8 ("Company", "we" or "our platform"). By registering or continuing to use ap8 services, you are deemed to have read, understood and agreed to all terms stated herein.

1 Information We Collect

In the course of operating the ap8 platform responsibly and complying with international licensing requirements, we need to collect several categories of information from our users. This collection is carried out carefully and only for legitimate purposes.

Information you provide directly:

Full name as it appears on your official identity document (MyKad or passport)
Date of birth — to confirm you meet the minimum age requirement of 21 years to use the platform
An active email address for account communications
A registered Malaysian mobile phone number
E-wallet or banking account information required to process deposits and withdrawals
KYC (Know Your Customer) supporting documents such as a copy of your MyKad or a recognised identity document

Information collected automatically:

IP address and general location data (country/region)
Your web browser type and device operating system
Game activity logs and transaction history within the platform
Session data and cookies as described further in section 5

2 Purpose of Using Your Data

ap8 uses collected information solely for the purposes stated below. We do not use your data for any other purpose without your written consent.

Processing new account registrations and verifying member identity through the required KYC procedures
Managing deposits, withdrawals and all financial transactions through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
Providing gaming services, bonuses and relevant promotions to eligible members
Detecting and preventing fraud, money laundering and platform abuse
Complying with legal obligations and regulations under the international licensing we operate under
Providing effective 24/7 customer support through live chat and email
Sending technical communications, security notifications and important information regarding your account
Continuously improving our products, services and user experience

If you have agreed to receive marketing communications from ap8, you may withdraw that consent at any time by contacting us at [email protected].

3 Sharing Information With Third Parties

ap8 does not sell or rent members' personal information to any third party. However, there are limited situations where we need to share data for legitimate operational purposes:

Payment Service Providers: Transaction information is shared with recognised payment processors to allow deposits and withdrawals through available methods to be processed securely.
Game Software Providers: Minimum required game data is shared with game software providers to enable a smooth and fair gaming experience.
Statutory Authorities: ap8 will disclose information to legal authorities or enforcement bodies where required by court order or licensing regulations binding on us.
Anti-Fraud Services: Certain data may be processed by third-party fraud detection systems to protect the security of the platform and all members.

All third parties working with ap8 are bound by strict confidentiality agreements and are required to handle data in accordance with protection standards equivalent to or higher than those we practise.

4 Data Security and Protection Measures

ap8 takes data security very seriously. We have implemented multiple layers of technical and organisational protection to maintain the integrity of member information:

256-bit SSL/TLS encryption for all data transfers between your device and ap8 servers
Passwords are stored in hashed form using a strong algorithm — we do not store passwords in plain text
Two-factor authentication (2FA) is available to strengthen your account security
24-hour monitoring of suspicious activity and cybersecurity threats
Access to members' personal data is restricted only to staff who require that access to carry out their duties
Regular security audits by independent parties to identify and address any vulnerabilities

⚠️ ap8 will never ask for your password, PIN number or full credit card information via email or live chat. Please be alert to phishing attempts and report any suspicious activity to our team immediately.

5 Cookies and Tracking Technologies

The ap8 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly.

Types of cookies we use:

Essential Cookies: Required for basic website operations, including login session management and security. These cookies cannot be disabled.
Functional Cookies: Store your preferences such as language and account settings so you do not need to set them again each time.
Analytics Cookies: Help us understand how users interact with the platform so we can make meaningful improvements.
Performance Cookies: Used to monitor the technical performance of the website and detect any issues that need to be resolved.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the ap8 platform.

6 Your Rights Over Personal Data

As an ap8 member, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification: If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal obligations binding on us.
Right to Restriction of Processing: You may request that we limit how we use your data in certain situations.
Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To submit any request regarding your rights, please contact the ap8 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.

7 Data Retention Period

ap8 retains members' personal information for as long as necessary to fulfil the purposes stated in this policy, and to comply with applicable legal, tax, and licensing obligations.

Active account data is retained for as long as your account remains active with ap8
Financial transaction records are kept for the period required by the licensing authority and anti-money laundering regulations
Customer support communication logs are retained for a sufficient period for reference and complaint resolution
After an account is closed or the retention period expires, data will be securely deleted or anonymised

8 Children's Privacy and Age Restrictions

ap8 services are for adult players aged 21 and above only. We strictly do not allow anyone under the age of 21 to register or use our platform.

⚠️ ap8 does not knowingly collect or store personal information from individuals under the age of 21. If we identify that an account has been registered by someone who has not reached the minimum age, that account will be suspended and closed immediately, and all related data will be deleted.

If you have reason to believe that a child or underage person has registered an account with ap8, please contact us immediately at [email protected] so that appropriate action can be taken.

9 Amendments to This Privacy Policy

ap8 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational improvements. Any amendment will take effect as soon as the latest version is published on this website.

The "Last Updated" date at the top of this policy will be updated to reflect the date of the most recent amendment
For amendments considered material or significant, we will endeavour to notify members via email or in-platform notification
Continued use of the ap8 platform after an amendment takes effect will be considered your acceptance of the updated terms
You are encouraged to review this page periodically to ensure you are always aware of how we handle your information

10 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ap8 handles your personal information, our team is ready to assist.

Send an email to: [email protected]
Use the 24/7 Live Chat available on the ap8 platform
Support is available in Bahasa Melayu and English

We are committed to responding to all privacy-related enquiries in a timely manner. Our support team operates 24 hours a day, 7 days a week to ensure your concerns are addressed promptly and professionally.

Frequently Asked Questions

Questions About ap8's Privacy Policy

Answers to the questions most frequently asked by our members about privacy and data protection.

When registering an ap8 account, you need to provide your full name, date of birth, email address, mobile phone number and choose a password. For the KYC (identity verification) process, which is mandatory for licensing compliance, you will be asked to upload a copy of your identification card (MyKad) or a valid identity document. E-wallet or banking information is only required when you make financial transactions.

ap8 does not sell or share members' personal information to third parties for marketing purposes. Limited sharing only occurs with payment processors to complete your transactions, game software providers for technical purposes, and legal authorities where required by court order or licensing requirements. All parties involved are bound by strict confidentiality agreements.

You can submit a data access or deletion request by contacting the ap8 support team via 24/7 Live Chat or by email at [email protected]. State the type of request clearly. Please note that data deletion requests may not be fully processed if the data is required to fulfil legal or licensing obligations binding on us.

Yes. All transaction information through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency is protected with 256-bit SSL encryption during data transfer. ap8 does not store your full card or banking account details — payment processing is handled by certified payment gateways that meet the highest industry security standards.

Yes, you can manage cookies through your web browser settings. Analytics and marketing cookies can be disabled without affecting core functions. However, essential cookies required for login session management and security cannot be disabled as they affect your ability to access your ap8 account securely.

Contact the ap8 support team immediately via 24/7 Live Chat or by email at [email protected]. Change your password immediately and enable two-factor authentication (2FA) if you have not already done so. Our security team will investigate your account activity and take appropriate action to protect your account.

Join ap8 Today

Your Data is Safe, Your Game is Confident

With clear and solid privacy protection in place, you can focus on your gaming experience without worry. Register an ap8 account and enjoy a 100% welcome bonus of up to RM300 on your first deposit.